Color Castle 🏰  Donut 🍩 Lip 👄 Balm 

🕒 Return & Exchange Window
You may return or exchange eligible items within 15 days of receiving your order.

✅ Eligibility for Returns & Exchanges
To qualify:
• Items must be unopened, unused, and in original packaging.
• Items must be in resalable condition.
• Returns and exchanges must be requested within 15 days of delivery.
• We do not accept returns on used, opened, or personal care items due to hygiene reasons.

🚫 Non-Returnable Items
• Opened or used products
• Items marked as "Final Sale" or "Clearance"
• Gift cards or promotional giveaways
• Personalized/custom items

🔄 Exchange Policy
Exchanges are accepted for:
• Damaged items
• Incorrect items received
Please contact us within 5 days of delivery and include a clear photo of the issue.

📦 How to Request a Return or Exchange
• Email us at soundbudspk.com@gmail.com with your order number and reason for return/exchange.
• We’ll respond within 1–2 business days with instructions.
• Pack and return your item using a trackable shipping method.
Note: Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

💳 Refunds
• Refunds are issued to your original payment method once we inspect and approve the return.
• Please allow 5–7 business days for your refund to reflect.
• Original shipping charges are non-refundable.

📬 Need Help?
We’re happy to assist you!
📧 Email: eshopping1115@gmail.com
📞 Phone / WhatsApp: 0319-5741515
🕘 Business Hours: Monday – Saturday, 10:00 AM – 8:00 PM